Article 4. Order Receipt and Completion
tzakia-ntakoulas.gr cooperates with dozens of suppliers, importers and manufacturers, from Greece and abroad, in order to offer you a wide range of products at the most competitive prices on the market.
Orders are completed with a specific process, described in detail below, because sometimes, for reasons beyond our control, there is a case where a product that appears available on our website is ultimately unavailable or not deliverable within of the delivery time indicated on tzakia-ntakoulas.gr. In order, therefore, to be fully aware of the progress of the order you have placed but also protected from any such cases, the completion of your order is implemented through the direct steps below:
Par. 1). Send an Order Request
We recommend that before placing your first order, you register as a user of tzakia-ntakoulas.gr so that it becomes easier and better to serve you from our online department store.
. free selection of products and placement in the "shopping basket",
. starting the process of sending an order request, through the "steps" indicated to you,
. completing all the details of your order request, which appear on the order form
. display to the e-mail address you have provided us, an automated message with the details of the order request that our company will receive.
Do not forget that your requests are received by our company with the express reservation of a thorough check of the availability of the products included in your order request, since at this stage the processing of your request by our company has not yet started.
Finally, we inform you that our company follows a strict policy of protecting your personal data and only after your express consent (granted by sending the form) are they collected and processed, in the most secure and diligent manner.
Par. 2). Order Request Processing
At this stage, our company thoroughly checks the availability of all products listed in your order request. Particularly:
. In the event that there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm by sending an e-mail to the e-mail address you have given us, which will include all its details. The products will then be shipped based on the delivery schedule of our partner courier company.
. In the event that one of the items you ordered is not available and/or that a product cannot be available within the delivery time indicated in our online store, then the relevant employee of our company will contact you by phone or e-mail email, in order to inform you of the unavailability.
. In the event that for any reason none of the above two communications becomes possible for a period of 10 days from the sending of your order request, then your request is automatically canceled and you will have to send a new request to us again.
Par. 3). Phone delivery
If you choose to place your order by phone, you must be aware of these terms and conditions. With the final registration of your order by our service department, you automatically implicitly accept all terms and conditions.
Article 6. Order Shipping and Delivery Time
. The shipping costs of the order are determined according to the weight of the package. For remote areas there may be an additional charge for which we will inform you by phone before sending the order. For orders with a parcel weight of up to….. kilograms, the cost is ….. euros for all products sent by ……. Courier.
. There is constant information about the progress of the order, both during the preparation stage and during the delivery stage in cooperation with the courier company. When the order is shipped from our store, you will be informed via email and text message with the shipment number of the parcel and the corresponding link so that you can track your shipment in real time.
. All orders we accept in our online store are processed within 24 hours. Non-working days, national and local holidays are excluded. In the event of a delay in the execution of the order for any reason, the company must inform the consumer of the information he has registered. In case of incorrect information, the company bears no responsibility whatsoever.
. All our parcels are sent within Greece in cooperation with ....
. The average delivery time for northern Greece and the islands is…. days, except for remote areas where the package can be delivered up to…. days after it was sent. For the rest of Greece, shipments are delivered the day after shipment.
.Orders are shipped within the European Union with.... When the package is sent, we will inform you by email of the package's tracking number so that you can track the progress of the delivery.
. The average delivery time for orders within the European Union is approximately…. days except Cyprus Shipments where they are delivered within…. days.
. For orders outside the European Union the delivery time varies from….. days depending on your region.
. It is possible to pick up the order from the store. In case you choose to pick up your order from the store you should know that your order will be available for a period of time…. days and you can pick it up on the days and hours of operation of the physical store. If you do not receive it, your order is automatically cancelled. Paying for your order at the store upon receipt does not incur additional costs.
Our company is not responsible for any delays due to force majeure or events beyond its control. Indicative and not limiting, our company is not responsible for causes of delivery delay due to delays in customs, intermediate loading-unloading areas, transport strikes or any other type of strikes that affect the delivery of products to our company warehouses by our suppliers, etc. In any case of any delay, our company will make every effort to contact you on the information you have provided to it, in order to inform you about it and to consult with you about the new delivery or the delivery of another product.
Failure to comply with the above will result, apart from any penalties, in the interruption of services without warning. tzakia-ntakoulas.gr reserves the right to make changes to the website content and these terms without notice. Use of the website constitutes acceptance of these terms.